I never realized how much work it is for some people to go shopping. I consider myself to be a pretty good observer of my surroundings where ever I may be and working in a retail shop has pretty much verified my awesome observation skills. One thing you will notice in the retail world is that some people are oblivious to their surroundings.
Do you have any carts, baskets, or in my region buggies. Yes, yes we do, you passed them on the way in to the store. They are located between our front door (the one leading outside) and the door leading into the store. I must get asked this at least once a day.
Now we have a savings card program in my store where you get the lower price if you have one of our company cards. This is a free program. There are signs for this program all over the store that use the program name.One of my tasks as a register monkey is to ask if people want to join this program. I approach this by asking if they have one of our cards by name, if they say no I say something like would you like one it is our free savings card. Half the time people have no idea what I am talking about. Other times I get responses like is it free or does it cost anything? Why no, or free savings card is totally free. I also get people who want the sale price but refuse to sign up for one of our cards. I can probably blame this one on telemarketers and spammers. People are so scared of their info getting out there that they won’t sign up for free savings on a program that won’t sell their info.
Do you have any dogs? Yes we are a pet store, but sadly we are considered too small a store to hold dogs for adoption. Some times this question comes from people walking into the store. I can understand that one. What I don’t get is the people who have walked all over the store looking for our dog adoption center, can’t find it, then they come and ask. Clearly they have circled the aisles and failed to find any sign of dogs for adoption.
The credit card shopper operated device is the most confusing piece of technology ever. Here is the process: You slide you card. Choose credit or debit. If debit you put in your pin. If debit it asks if you want cash back then how much if you choose yes to cash back. The next question asks if you want to donate a dollar to homeless pets, the final question is “Is the AMT OK?”. These are all yes or no questions. I would say at least forty percent of people will fail to get through this set of questions correctly. Some may be first timers to the store, others are repeat customers. The question order and content does not change. You can blame some of it on being in a hurry, sure, but it is a simple yes or no set of around five questions. Failure at a few questions mean canceling the whole process. Then you have to start all over again.
Writing checks. Yes people still use checks. Yes it always ends up being a commercial for a debit card. The main reason seems to be that people find it easier to use checks is that is the only way they can keep track of their money. I don’t really get it though there are enough budgeting applications out there you can even write down what you spend on your debit card in to your check ledger. The biggest issue with writing checks seems to be that people can’t remember what store they are shopping in. I know it can be a bit cofusing, but we do have signs with our name on it everywhere, name badges with the company name on our shirts with our company name on it.
The other issue is that nobody ever knows the date. I can get that, I usually have to look at the screen on the register to find the date.
Having never worked in retail dealing with every type of person out there I would never have believed some of these things. Now every day I look forward to seeing what people will do in the shopping process.