I don’t know what it is with people these days, but you would think with the current economy and most people NOT having a job, if you had one you would be thrilled. I know I am! Recently though, this doesn’t seem to be the case with those individuals I have run into. Now granted the majority of those individuals were working in a grocery store, fast food restaurant, or clothing store, but come on! I know that if I lost my job today, I would apply to all those places, just so I could find the money to support me and my family. So, why not be happy with the job you have and do it to the best of your ability?
For example, awhile ago I visited Arby’s to get food for me and Mike for dinner. I went through the drive thru and waited for someone to answer. And waited… Finally, and begrudgingly this “kid” comes on and asks, “What do you want?” What do I want? I want you to say “Hello, how are you, what can I get you today?” But, no. I got, What do you want? Seriously? Well, I placed my order and pulled up to the window. Then comes the time I have to ASK for the sauces that should come with my meal. Why is it that we have to check what’s in the bag everytime we go through a drive thru now? This is not rocket science. And yes, I know that we all say that, but really? You can’t remember to put the marinara for the cheese sticks in the bag? After doing my routine check of the bag I waited for the guy to come back to the window and ask me what I needed. I said, “you forgot the marinara”. He turns around, stomps off, and then comes back with the marinara sauce, but here’s the kicker…his finger has punctured a hole through the top of the marinara sauce container. I couldn’t even believe it. Well he had walked off so fast, that I yelled into the restaurant from the drive thru window and said, “You don’t think you can get me one of these that hasn’t had your finger through it?” Obviously this was a hard question. Finally, he brings me one that hasn’t been stabbed with his grubby little hands.
And what’s up with the zombies working at Target or Kroger? The Target Mike and I go to here in Lexington is filled with them. No one asks how you are doing or did you find everything you were looking for. They just stare at you, swipe the items, tell you your total and bag up your purchases. Now granted their job is to be, as Mike even calls himself, a “register jockey”, but you don’t think you can take the time to be nice and interactive with people? I know that if I had this job, I would try and talk with people, do more than just stare off into space, or anything to make the time go by and do my job as best as possible. Another great example has been Kroger. Now there are a few great employees at the Kroger that Mike and I go to, but the majority of them are “kids” and half of the time, you can stand at the register and wait for them to realize that you are even there waiting for your groceries to be scanned. I admit that unless I have A LOT of groceries, I am going to use the self checkout just so I don’t have to deal with these guys.
Now, I know we all have the attitude going into these places that we are not going to get the service we are looking for and maybe that is part of the problem, but honestly, I feel like sometimes people just don’t try. I know in my own job things like returning phone calls in a short time frame is important to me and one of the things I do to be nice and courteous to people. And its not hard. Most phone calls last about 10 minutes tops and really, how much time is that to be nice, pick up the phone, and just call the person back instead of leaving their call there for a day or so allowing them to wonder what’s going on. And with this day in age, if you can’t get to it right away just shoot off an email or a text and let them know that you got the call and you’ll get back to them soon.
I feel like at almost 30 years old, I sound like I’m 60 talking about these “kids” working at these places but something really has changed with people just a few years younger than me. So many people in even just their early 20s right now have no respect for their elders, no respect for the money they are earning, and no respect for their future. Maybe it was just the way I was raised, but I know from many of my friends that they see it to. These “kids” as I call them, even though they are only 5 – 7 years younger than me, have this sense of entitlement and many of us don’t know where its coming from. They feel like things should automatically come to them. They don’t have to work for that promotion or work to get the job, but it just should happen. Maybe its because some parents “babied” these people or they always got the trophy even when the team didn’t win, but I have a feeling that those of us heading into our 30s or already into them are not going to raise those kids anymore.
When I have children, they are going to have respect. Respect for me, respect for their grandparents, respect for the money that comes into the family and how it is spent, and respect and the ethic of working hard and earning respect back.